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BRIAN M
2024.05.22
Verified
Superb service and value
We completed our third charter with Conch last week, this time transitioning from monohull to catamaran. With each visit, service and professionalism have been outstanding. Customer service team is always friendly, responsive, and patient (I ask lots of questions...); technical team are knowledgeable and patient (see 'questions'...) and the vessels are well-maintained and outfitted. I've never had an urgent technical issue in three 10-day charters, and this year the few routine matters I had (e.g. locating a tripped breaker or inquiring on proper use of new-to-me equipment such as inboard inverter and A/C) were handled quickly and with patience by phone. Every single Conch interaction I have had - - online; in person; and by phone - - has been positive and informative. Thank you Ian Pete Rasika Bernadette Ross James Jeremy (my staff interactions this time through...note also the long tenure of Conch staff) you do such excellent work.