Disappointed with Moving Experience - Trucking Brothers Issues
Disappointed with Moving Experience - Trucking Brothers Issues
I recently used Wisemove to book movers for my relocation on May 25th, 2024. While Wisemove itself functioned well, the experience with the assigned company, Trucking Brothers, was concerning.
Positives:
The Wisemove platform was user-friendly and facilitated easy booking.
Negatives:
Trucking Brothers Issues:
Unexpected charges: Agreed-upon price exceeded with no prior discussion.
Unprofessional conduct: Movers pressured me to cancel the Wisemove booking for a discount.
Potential damage during move: My brand new television sustained a cracked screen, and the movers denied responsibility.
Recommendation:
While Wisemove itself seems reliable, be cautious when they assign Trucking Brothers for your move. I recommend getting clear communication about pricing and damage liability beforehand. Consider requesting another moving company if available.
Overall:
This experience leaves me hesitant to recommend Wisemove without reservations.