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Rebecca Whitworth
2018.07.19
I've banked at Arsenal for many years and cannot continue. While once diligent, reliable, and helpful, they are now no different than a bank.
In the past six months, they have mis-processed two separate transactions on my checking account costing me approximately 10 hours worth of time... I'm still waiting for my reimbursement since I'm never getting those hours back.
A loan application was completely botched in their system, by their representative who was "helping". It's still never been fixed. I easily found a loan elsewhere rather than waste more time.
Their customer service and client care has hit rock bottom. Save yourself the energy, find someone else to aggravate you.