Sarah
2021.12.10
DO NOT USE THIS SITE
This place is a complete scam.
We booked a month in advance for a December visit to NYC and they charged our card 3 days after booking. We called the hotel 48 hours prior to our reservation and they had no record of us.
We went back and for with customer service, only to come to NO resolution and the option to either refund or find another location. (Why would I trust them to find another location after this? We made our plans around this specific hotel)
I’m getting no response as to WHY our booking did not get sent to the hotel and derailed our entire planned visit.
Still trying to get this figured out with them and they keep telling me to call back in an hour.
This place is absolute BS.