Elite Home Improvements of Australia - EHI Australia

Elite Home Improvements of Australia - EHI Australia

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dit meister
dit meister
2020.12.17
We used EHI (their store in the Hills) for all our blinds, shutters, fly-screens, security doors and an outdoor fold-arm pergola. We spent a lot with them!!! I would highly recommend them. Competitively priced, you get measured and quoted by an installer so all your questions answered properly, and the few probs we had post sales were always fixed and they were always extremely helpful. It's just rare to get such thorough service and follow-through on work nowadays. Sue and Jayden in the office were always polite and helpful. Scott who came to quote and install would always make sure he did a good job. Edited review: 8 October 2020 (Baulkham Hills retail store - rating reduced significantly) Have been having minor issues with one roman blind’s cord that seemed to be catching on the tracking wheels (maybe because of the weight of the blind) soon after installation. The issue was highlighted to EHI on multiple occasions when we had service calls on other issues with things they had installed, they have not followed up and never responded on this item. It seemed like a minor thing at the time.... just a bit of fluff coming off the cord after initial install, but over time the fraying has become worse and now prevents the blind from opening properly. Today, I contacted them to get a final update on the situation and was prepared to pay to get it fixed. They were extremely rude on the phone and unwilling to listen to what I was saying.... the office admins have changed from the previously delightful Sue and Jayden. The only information they wanted to convey is that our blinds were out of warranty (which I knew to be the case when he said warranty is 12 months) and a $220 call out fee is payable for them to view the problem, (even though I could easily have described the issue and sent photos) plus cost of repair on top of that. Following the behaviour and treatment from this conversation, I would not recommend them. I don’t need to be dealing with a company who is rude to me whether or not the product I purchased from you is in or out of warranty. Hence, my rating for these guys have changed dramatically from 5 stars to 1, since I’m a huge advocate of good service but would not stand for rudeness. Updated review 17 Dec 2020 (back to original 5 star rating) Preface: I am here to provide an honest, transparent review of the experience I’ve had. Credit should be provided where it is deserved. So, another division of EHI picked up my review and got in contact to rectify the situation and treated me with courtesy and respect. Jayden and Dom should both should be recognised for providing brilliant service, great communication and the attention to detail for your products that I was originally gave credit for.

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