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Renate
2021.12.22
Verified
Es war ein kleines dunkles Zummer, ohne Gemeinschaftsräume oder Kochmöglichkeit. Was ein Hostel ausmacht. Blick auf eine hässliche Mauer. Angrenzend an einen Hundezwinger. Der in der Nacht herumkläfft und nicht gepflegt wurde. Er hatte verfilztes Fell, unsauber und kratzte sich ununterbroche.
☺Staff & service
I would like to reply to the guest's review because I consider It doesn't reflect what happened and I also think that people should be honest and recognize when they made a mistake.
First of all this person didn't stay at the Hostel, she reserved on friday and when I asked her at what time she would arrive home, she replied on WhatsApp that the next day in the Morning. When she arrives on saturday, she told us she didn't like the room, she wanted to stay in an apartment with a kitchen and share some other spaces of the house and what we offer and rent is clearly explained: It is a double room with a private bathroom and independent from the house, so she made the reservation without taking into account what she was renting and I consider It was her fault not ours. She left inmediately the house very upset although I phoned her and talked about this situation that was her mistake. Iam asking myself if she didn't stay not even a day how could she hear the dog barking during the night as she said?, so her comment wasn't true!. Another interesting point: A canadian guest stayed for five days with his girlfriend and he wrote a small but nice review about us, how could this be possible if he stayed in the same room she reserved?. I want to emphazise this aspect because we have been renting for eight years and this unfortunate event never happened before.