Ashley b
2022.03.04
The resort couldn't "FindHotel" booking
On 02/28 I booked a room for 5/6. I called the resort 10 minutes later and they had the booking on file. After speaking with my spouse we decided to change the arrival date to 5/5. I contacted findhotels and they stated that although there is an option to revise your reservation you cannot actual revise it. You have to cancel it and rebook it with the needed changes. Fair enough, I cancelled the room received a refund and attempted to book the same room. In less than 24 hours the same room at 1 addition night went from $93 a night to $225 a night. Despite my frustrations I booked a different kind of room with the same resort. 5 days later and the resort still does not have record of my reservation. I spoke with findhotels on 3 different occasions. The representatives are only through chat but all were polite. However final solution was it may take until the week before my reservation for them to see my reservation. I have almost always used 3rd party sites for my rentals and book several months in advance. I have never had to wait more than 30 minutes for the hotel to acknowledge my reservation. I will say that being that another week has passed rooms are limited and much more expensive than when I first started looking. The only offer for findhotel to help was for me to cancel my reservation. 2 stars for polite staff, no ability to call to speak with a person, no attempt to offer resolution not even try to resend request.