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Michael Rodriguez
2021.12.27
Critical
Professionalism
Charged me 55 dollars just not properly diagnosed my computer. They said they’re not sure what’s wrong but were willing to charge me for parts to fix it when they’re not 100% sure what’s even wrong with my pc. Waste of my time and money!!!
Michael,
I am sorry that you felt like we didn't properly diagnose your computer. We did our standard tests to check the memory, power supply, hard drive, check temperatures of the CPU and more. We did almost everything short of fully testing the CPU/motherboard because we didn't have the exact parts to replace/test and the computer just didn't stay on long enough to run some other more strenous tests. We also did several electical tests to find electrical problems on the motherboard - to which we made our best diagnosis that it pointed to an electrical short on the motherboard. However, we still couldn't be 100% conclusive to rule out the CPU being bad without replacing it. With that, we were up front to explain to you that while we narrowed the problem down to two areas, we couldn't properly tell you which area was the problem (and it could have been both areas too). That is why we said we were not 100% sure where the problem was specifically. In summary, it is not that we didn't know what was wrong with your computer, we knew what was wrong, but we couldn't be fully conclusive to which of the 2 areas caused the problem. Those parts could not be repaired but had to be replaced.
As a lot of computer tools and tests are predicated on the fact that the computer needs to be powered up long enough for the test to complete, there was a huge limitation to how the tests were carried out and what we had to work with. The computer just didn't stay on long enough. We did our best to rule out, narrow the problem down and offered to swap out the parts out with a no risk guarantee. You had indicated you didn't want to do it.
We charged you the diagnosis fee for the work done and that is our policy when you brought in the computer (and it was agreed upon). This small fee is mainly to cover us for the time it takes to take the computer apart, test parts and put it back together again (regardless of the result). Even with a diagnosis not being 100% conclusive, our diagnosis helps narrow down problems on your computer for you to make an educated decision on how to proceed and repair the computer.
Again, I apologize that you felt it was a waste of time and money and interpreted it as we didn't diagnose the computer properly. Rest assured we did our best to help diagnose your problem and offered solutions to repair your computer.