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Shealee Sayers
Shealee Sayers
2022.06.06
I waited 40 mins to get into my appointment and my dad waiting over an hour for his. The nurse seemed to not know anything and appeared to just be making things up as she went along and $8500 for one joint injection is absolutely insane!! I've preformed this procedure on patients before and the supplies you need is maybe $50 bucks and a joint tap. I've done spinal taps for extremely less. Horrible company! I'll never go back. In response to the company franchise owner, the kits that we used actually came directly from human medicine. Your products are marked up by extreme amounts. I'm not saying this procedure should be done for $50 but $8,500 per injection is absolutely insane. Unfortunately human medicine is marked up by extreme amounts and this is all elective so unfortunately insurance won't help with it. It's sad that so many people could benefit from this procedure but unfortunately wouldn't be able to afford it. I'm not arguing with the fact that my case might not be a good candidate, however I'll be getting a second opinion on my case because of how the person I saw seemed to wing my consultation. I can not speak on stem cell because I have not done that but I've done spinal taps as well in a specialty hospital that wasn't anywhere near this price range. I still believe this procedure is a great option but with the service my dad and I received and the amount this company is charging I still give a one star. I think it's funny that you need to look me up to find out that I've been a vet tech for a very long time because your upset at the review. So as I'm sure you saw I have an extreme medical background not just "vet tech" Well this review is honest and real! People need procedures like these and companies like this only care about the money not all the people out there who truly need this. Most middle class people don't have $8500 laying around. Especially when the healing properties come from the person receiving the injections.
Reply from 2022.06.06
Hello Ms. Sayers. I'm sorry you had a negative experience, but your review contains multiple assumptions that are not accurate. You did not see a nurse but were examined by our PA-C who has over 10 years' experience practicing medicine in orthopedics. Her job is to determine if a patient is a candidate that would benefit from our treatments. Unfortunately, your condition is not one that our treatments are effective for. Because of that, you did not speak with our Patient Advocate who would have explained our treatments in detail if you were a candidate. You say you have done this procedure before, which must have been from your Vet Tech experience. There are a number of veterinary Platelet Rich Plasma and Stem Cell kits that are in the $50 range, but those are lower grade products that are not used on humans. Our treatments use the best medical grade concentrator kits available on the market for each of our protocol injections. These high-quality medical grade kits cost hundreds of dollars each. We also provide a total of 5 separate injections over a 6 month period to give the best chance of pain relief and motion recovery. You are accurate that we were backed up on our schedule and we deeply apologize for that. We perform our examinations thoroughly to develop the right treatment plan for each patient. We will not rush that important step and some take longer than anticipated. As the owner of the Franchise, I would be happy to discuss these issues in more detail. Just dial the clinic number in the clinic paperwork your father has and dial extension 0 to get me directly.

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