Premier Health Family Practice & Walk -IN

Premier Health Family Practice & Walk -IN

phcn.ca

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gy mendonca
gy mendonca
2022.01.25
Me and my family are patients of Dr Sood but I have also seen Dr Ching. The doctors here are wonderful - they are compassionate, thorough and work hard to ensure that you are comfortable in discussions. If one doctor is overbooked, there are other doctors to accommodate you. In my many years with Dr Sood, she's always paid attention to detail, and been attentive to any side effects of treatment (even if I felt fine and wanted to leave immediately, she never rushed the appointment, and would ensure my safety first). the support staff do seem over worked due to high patient load and many of them wear. multiple hats to keep things efficient. I dont know how they do it! When test samples were required, I didn't have to wait long, and the lab tech always got it in one go. Pretty sure it took her less than 3 min to get the sample which is very impressive. With thier new telehealth option I've had more luck with appointment availability than pre-covid but they will conduct in-person appointments if required too. They have good covid protocols. Parking can be an issue but you can park down the plaza, and get a parking permit from the front desk at the main office of the plaza. The clinic also has an onsite pharmacy which is very convenient. It was difficult to understand medical professionals until I started volunteering in a similar field. So please remember it is not their job to have all the answers, and cater to your needs. So be kind to the staff and remember that they will always advocate for their patients and provide resources to help. The rest is up to you.
Reply from 2022.01.25
Dear Gy Mendonca, On behalf of the entire Premier Health team we sincerely appreciate you taking the time to provide us a review, it means a lot to us! We really appreciate your understanding and kind words. Our entire staff from the doctors to the admins do their absolute best to ensure the highest quality of care of all of our valued patients. We always try to do our best to keep everyone's health and wellbeing in mind your acknowledgement is greatly appreciated. Once again your very kinds words, great rating and acknowledgment means a lot to us, and if you have any further questions or comments feel free to contact us directly.  Thank You so much.

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