Premier Health Family Practice & Walk -IN

Premier Health Family Practice & Walk -IN

phcn.ca

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416 Reviews
416 Reviews
2022.01.10
Far from professional, this walk in clinic is run by people that clearly DO NOT know how to do their jobs properly. My biggest complaint is with the lab technician who jabbed my arm with different sized needles SIX DIFFERENT TIMES, in which TWO of those times he poked my nerve - which has now caused my left arm to become NUMB... Save yourself some time and avoid this place, ESPECIALLY if you have any sort of blood work to do and lookout for the short and heavy Asian man who loves to viciously jab needles in your arm. My message to management, why hire people that cannot do their job properly? Extremely dissatisfied.
Reply from 2022.01.10
Hello, On behalf of the entire PHCN team we thank you for taking the time to provide us a review, we appreciate your feedback. We are very sorry to hear about the inconveniences you experienced at our facility.We provide the utmost care to thousands of our patients and we always aim to ensure that our patients are satisfied with our service.As per our complaint policy, we would appreciate it if you contacted management and filed a complaint formally so that they can analyze and follow-up with the situation right away. Upon completing investigations into this case, we feel as if your feedback may not accurately reflect the situation at the clinic. Before completing any blood work, you informed us of previous complications you experienced with blood work however still gave verbal confirmation to proceed.. Though you were informed a lab is more ideal for the situation, you still gave consent to our staff to proceed with another attempt which was successful. At PHCN we ensure adequate patient care and refrain from putting our patients through any painful procedures. We would appreciate it if you reached out to management at admin@phcn.ca so we straighten out any further issues or complications.

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