Premier Health Family Practice & Walk -IN

Premier Health Family Practice & Walk -IN

phcn.ca

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Mazlina Khan
Mazlina Khan
2022.01.19
I had a phone call with doctor siva from 12-1PM he did not call. It's been past TWO hours of my appointment time and NO ONE has called. I called their office and they said he is delayed, but to wait over 2 hours for an appointment is absolutely ridiculous. I have called the office numerous times and it no one is picking up. This is ridiculous. I have been going to this clinic for 3 years. She finally calls back and said something came up for the doctor and had to reschedule for tomorrow? Why was that not communicated sooner?
Reply from 2022.01.20
Hello Mazlina, On behalf of the entire PHCN team we thank you for taking the time to provide us with feedback, it is appreciated. We are very sorry to hear about the inconveniences you experienced at our facility. Many times when trying to ensure adequate care to our patients we do fall behind schedule and apologize for the inconvenience .We provide the utmost care to thousands of our patients and we always aim to ensure that our patients are satisfied with our service. As per our complaint policy, we would appreciate it if you contacted management and filed a complaint formally so that they can analyze the situation and provide a resolution moving forward. Feel free to reach out to management at admin@phcn.ca. Once again your response is greatly appreciated.

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