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Lee O
2020.02.26
Verified
Outstanding Service
I want to recommend Kelvin Do as an outstanding SE Asian travel adviser. I was looking to book a Mekong River cruise and found his company, Indochina Treks, in an advertisement for Mekong River cruises. I checked out the reviews and saw his were excellent and contacted him with some questions. The following are my comments about my experience with him.Great Response time - it looks like Kelvin lives on line. He replied to all of my e mails within the same day, usually in a matter of hours. All answers were complete and in excellent English. No question was too basic for him.Good insight - Kelvin was very helpful with many practical questions I had about planning my trip (30 days to 10 different destinations in 4 countries) such as how much time to spend in each place, what sequence was most efficient, what type of visa I should apply for.Knowledgeable - we booked a Mekong River cruise and a Ha Long bay cruise with Kelvin. His advice about ship, cabin location, time and logistics were all perfect. I know that when you choose an travel agent on line in another country that you do not know, it can be stressful, especially when you do not see them face to face. He even stopped by our hotel after our last stop in Hanoi to say hello. Rest assured that with Kelvin you are in great hands and will not regret it.