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MML Plumbing Ltd

MML Plumbing Ltd

mmlplumbing.co.uk

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Mala Patel
Mala Patel
2022.07.27
My husband instructed MML to undertake a number of jobs at our new property in north Finchley on Monday 30 May 2022. The agreed jobs were to install a new washer and dryer in the bathroom (this was a new installation in a new place), fitting of the dishwasher, working on the extraction fan and fitting the kitchen worktops. Prior to the works on 30th May, the plumber came to our property to have a look at the work that needed to be done. My husband clearly explained to him that the most important job was the installation of the washer and dryer. Having assessed the work Involved, it was agreed that he would come and complete all of the works on Monday 30th May. The plumber was aware of the need to prioritise the washer/dryer. On Monday 30 May, the plumber came to complete the works. He connected the dishwasher and extractor fan but couldnt get them to operate due to an electrical fault. The plumber then fitted the kitchen worktops but left a visible gap in the joining of the worktops close to the sink. The gap that has been left is far greater than I or my husband have ever seen on a kitchen worktop. The standard of work was very poor and aesthetically, it looks awful. Pictures are attached. We will now have to spend more time and money in putting a metal strip over the gap to cover it. This is not the aesthetic finish I wanted. I am very disappointed. In terms of the washer / dryer, the plumber did not fit this at all despite us making clear that this was the most important job. He left the property at the end of the day without fitting the washer / dryer. He also demanded payment before he left which my father in law made. We made a complaint with MML the following day and have basically been told that the fitting of the worktop was the best he could do. They have also said that the plumber had estimated one hour for the washer / dryer but actually decided that it would take longer than this when he got there and he ran out of time. This does not make sense as the plumber had assessed the job on 30 May and would have been able to estimate the time required at the stage. In their response to our complaint, MML said that they would no longer send a plumber to fit the washer/ dryer and offered us a refund for the one hour of work estimated for the washer / dryer. This is not what we agreed and we did not want our money back - we wanted the works to be done as per the deadline they gave us and to a high standard. As a result of MML’s conduct, we were delayed in moving into our new home. We had to then locate and contact other plumbers to complete the job. Thankfully, Pimlico plumbers were able to help and correctly estimated that this would be a day job. They completed the work on time although we had to pay an additional sum for their work. We are left very disappointed with MML, out of pocket and delayed in moving into our home. Sadly, I cannot recommend MML due to our bad experiences.
My husband instructed MML to undertake a number of jobs at our new property in north Finchley on Monday 30 May 2022. The agreed jobs were to install a new washer and dryer in the bathroom (this was a new installation in a new place), fitting of the dishwasher, working on the extraction fan and fitting the kitchen worktops. Prior to the works on 30th May, the plumber came to our property to have a look at the work that needed to be done. My husband clearly explained to him that the most important job was the installation of the washer and dryer. Having assessed the work Involved, it was agreed that he would come and complete all of the works on Monday 30th May. The plumber was aware of the need to prioritise the washer/dryer. On Monday 30 May, the plumber came to complete the works. He connected the dishwasher and extractor fan but couldnt get them to operate due to an electrical fault. The plumber then fitted the kitchen worktops but left a visible gap in the joining of the worktops close to the sink. The gap that has been left is far greater than I or my husband have ever seen on a kitchen worktop. The standard of work was very poor and aesthetically, it looks awful. Pictures are attached. We will now have to spend more time and money in putting a metal strip over the gap to cover it. This is not the aesthetic finish I wanted. I am very disappointed. In terms of the washer / dryer, the plumber did not fit this at all despite us making clear that this was the most important job. He left the property at the end of the day without fitting the washer / dryer. He also demanded payment before he left which my father in law made. We made a complaint with MML the following day and have basically been told that the fitting of the worktop was the best he could do. They have also said that the plumber had estimated one hour for the washer / dryer but actually decided that it would take longer than this when he got there and he ran out of time. This does not make sense as the plumber had assessed the job on 30 May and would have been able to estimate the time required at the stage. In their response to our complaint, MML said that they would no longer send a plumber to fit the washer/ dryer and offered us a refund for the one hour of work estimated for the washer / dryer. This is not what we agreed and we did not want our money back - we wanted the works to be done as per the deadline they gave us and to a high standard. As a result of MML’s conduct, we were delayed in moving into our new home. We had to then locate and contact other plumbers to complete the job. Thankfully, Pimlico plumbers were able to help and correctly estimated that this would be a day job. They completed the work on time although we had to pay an additional sum for their work. We are left very disappointed with MML, out of pocket and delayed in moving into our home. Sadly, I cannot recommend MML due to our bad experiences. My husband instructed MML to undertake a number of jobs at our new property in north Finchley on Monday 30 May 2022. The agreed jobs were to install a new washer and dryer in the bathroom (this was a new installation in a new place), fitting of the dishwasher, working on the extraction fan and fitting the kitchen worktops. Prior to the works on 30th May, the plumber came to our property to have a look at the work that needed to be done. My husband clearly explained to him that the most important job was the installation of the washer and dryer. Having assessed the work Involved, it was agreed that he would come and complete all of the works on Monday 30th May. The plumber was aware of the need to prioritise the washer/dryer. On Monday 30 May, the plumber came to complete the works. He connected the dishwasher and extractor fan but couldnt get them to operate due to an electrical fault. The plumber then fitted the kitchen worktops but left a visible gap in the joining of the worktops close to the sink. The gap that has been left is far greater than I or my husband have ever seen on a kitchen worktop. The standard of work was very poor and aesthetically, it looks awful. Pictures are attached. We will now have to spend more time and money in putting a metal strip over the gap to cover it. This is not the aesthetic finish I wanted. I am very disappointed. In terms of the washer / dryer, the plumber did not fit this at all despite us making clear that this was the most important job. He left the property at the end of the day without fitting the washer / dryer. He also demanded payment before he left which my father in law made. We made a complaint with MML the following day and have basically been told that the fitting of the worktop was the best he could do. They have also said that the plumber had estimated one hour for the washer / dryer but actually decided that it would take longer than this when he got there and he ran out of time. This does not make sense as the plumber had assessed the job on 30 May and would have been able to estimate the time required at the stage. In their response to our complaint, MML said that they would no longer send a plumber to fit the washer/ dryer and offered us a refund for the one hour of work estimated for the washer / dryer. This is not what we agreed and we did not want our money back - we wanted the works to be done as per the deadline they gave us and to a high standard. As a result of MML’s conduct, we were delayed in moving into our new home. We had to then locate and contact other plumbers to complete the job. Thankfully, Pimlico plumbers were able to help and correctly estimated that this would be a day job. They completed the work on time although we had to pay an additional sum for their work. We are left very disappointed with MML, out of pocket and delayed in moving into our home. Sadly, I cannot recommend MML due to our bad experiences. My husband instructed MML to undertake a number of jobs at our new property in north Finchley on Monday 30 May 2022. The agreed jobs were to install a new washer and dryer in the bathroom (this was a new installation in a new place), fitting of the dishwasher, working on the extraction fan and fitting the kitchen worktops. Prior to the works on 30th May, the plumber came to our property to have a look at the work that needed to be done. My husband clearly explained to him that the most important job was the installation of the washer and dryer. Having assessed the work Involved, it was agreed that he would come and complete all of the works on Monday 30th May. The plumber was aware of the need to prioritise the washer/dryer. On Monday 30 May, the plumber came to complete the works. He connected the dishwasher and extractor fan but couldnt get them to operate due to an electrical fault. The plumber then fitted the kitchen worktops but left a visible gap in the joining of the worktops close to the sink. The gap that has been left is far greater than I or my husband have ever seen on a kitchen worktop. The standard of work was very poor and aesthetically, it looks awful. Pictures are attached. We will now have to spend more time and money in putting a metal strip over the gap to cover it. This is not the aesthetic finish I wanted. I am very disappointed. In terms of the washer / dryer, the plumber did not fit this at all despite us making clear that this was the most important job. He left the property at the end of the day without fitting the washer / dryer. He also demanded payment before he left which my father in law made. We made a complaint with MML the following day and have basically been told that the fitting of the worktop was the best he could do. They have also said that the plumber had estimated one hour for the washer / dryer but actually decided that it would take longer than this when he got there and he ran out of time. This does not make sense as the plumber had assessed the job on 30 May and would have been able to estimate the time required at the stage. In their response to our complaint, MML said that they would no longer send a plumber to fit the washer/ dryer and offered us a refund for the one hour of work estimated for the washer / dryer. This is not what we agreed and we did not want our money back - we wanted the works to be done as per the deadline they gave us and to a high standard. As a result of MML’s conduct, we were delayed in moving into our new home. We had to then locate and contact other plumbers to complete the job. Thankfully, Pimlico plumbers were able to help and correctly estimated that this would be a day job. They completed the work on time although we had to pay an additional sum for their work. We are left very disappointed with MML, out of pocket and delayed in moving into our home. Sadly, I cannot recommend MML due to our bad experiences.

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