Sunscape
2022.10.03
An excellent and reassuring customer service experience.
Bought a Dell laptop from Techno. Purchase was dealt with quickly and good communication through to delivery. Item was well packaged and in good condition as described on the site. When installing an OS I realised the keyboard layout was US rather than UK. Contacted Techno and they arranged collection, swapped the keyboard to UK and returned the laptop to me unbelievably quickly. It is always a bit fretful using a new supplier when things don't go according to plan and it is how such events are dealt with that really make a difference. Techno dealt with my situation brilliantly. An excellent and reassuring customer service experience. I will be happy to keep purchasing gear from them.