Laura Lane
2022.10.20
I've been holding off writing this…
I've been holding off writing this review but the lack of service has pushed me to do so. The surface pro that I bought was advertised as A grade but when I received it the outer casing was covered in scratches, the corners were damaged and the keyboard is scruffy. I contacted Techno Systems, providing photos, and they said I could either send the laptop back for a refund or they would send a new keyboard. Contacted them again to say that I would like the keyboard sending, they responded asking me to send photos! I told them to refer to the email thread which was attached to the email I had sent which had already offered me a keyboard. Still nothing!
In response to your reply...your original advert was misleading. It looks like an 'A' followed by a hyphen leading onto the next piece of text on the ad! No way of telling that it was an 'A minus'. Very deceitful. The photos were not clear and you already offered a replacement keyboard when I bought all of this up in my original email to you when I recieved my laptop. And now I'm, off the back of this review you're offering money off to other potential buyers?! I'm done.
Dear Laura, THREE months ago you purchased a tablet Grade A- not Grade A. This was written in the title and description. There are some small scratches, fully shown in photos on our listing. We always encourage our customers to review all pictures. Customers may return the laptop for free within 14 days if they are not happy with the purchase. May I ask - why didn't you return it 3 months ago ? As I said - we can still provide another keyboard, please just return one you have.
Thank you for reading our reviews. Please use discount code TRUSTPILOT25 at checkout to get £25 discount at your purchase at our website www.technosystems.uk