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amrutha_easwaran
2018.12.14
Verified
Bad service
We had booked a private room that comes with an attached washroom. A very basic private room cost us 800rs with complimentary breakfast. It is easy to reach upto a certain point by auto/taxi after which a small climb of stairs takes you to hostelavie. The drawback being it's difficult to locate(no boards or directions ). Would have rated it three stars for its value for money but the service is pathetic, a big disappointment. Being in a service industry that is unacceptable. On all days of our stay there was no drinking water in the common water filter. When we approached the guy at the reception for this,not once but twice, he refused to even look up from his mobile and the water filter was never refilled. We requested if we could keep the luggage at the reception for just one hour at check out. He blatantly refused saying do it at your own risk, better still carry it with you. The room was not cleaned before check in. There were empty alcohol bottles and open food packets in the room. Used toilet paper in the bathroom. Service was really really bad