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I love Belinda. I don't even know where to start. Her and her team have been helping me get my shit together since March 2014. She has helped make me a cleaner, happier person. My husband (who wouldn't notice if I grew a beard) always comments on how clean the house looks after Belinda has been here.This is a family-run, legit operation.Ok here's the good stuff:1) She's on time. If she says she will be there, she will be there. If she's running late, she will let you know.2) You can trust her. She has the keys to our place and it's never been an issue.3) She's detail-oriented. I feel like for every visit, she picks something I've never even noticed to really deep clean. I swear you can eat off the lid to our kitchen garbage can.4) She knows how sneaky your animals are. She's great at keeping the cat inside.5) She's flexible. If you're a loyal client, Belinda will try to rearrange her schedule to meet your needs.Oh yeah! And she's a super nice person! The only bummer about her having the key to my place and cleaning while I'm at work is that I don't get to see her very often.To the person that left the one star review--- I'm not entirely sure the exact circumstances, but keep in mind that this is a small business. If one of Belinda's helpers calls in sick, she can't magically produce help. She isn't a large company with a ton of employees at her disposal. Things happen. Belinda brings everything with her that she needs to get the job done. If you want your ceiling dusted, just make sure you provide the ladder.