Lauren Crawford
2022.12.13
Avoid like the plague
Worst customer service I've ever experienced.
Removal men made multiple weird comments about how I'm "too young to be moving", how I don't look older than 16 and comments about my looks which made me feel really uncomfortable. I paid £150 for a one bed flat removal however they only took 5 items of furniture and refused to take half my items saying that "they had other stuff to be doing and I'm not their only job of the day". Which meant I had to spend for another removal van to come.
The men smashed my bookcase which I said was no problem as I understood that accidents happen.
The men also dropped my tv on the pavement outside my house, laughed about it and when I rang up the office to find a solution the man on the phone swore at me, called me a liar and hung up. He said that it's my word against his and no one is going to believe me against a 5 star company, his mum called me a ‘stupid b****’ in the background of the phone call and said at least they still have a working tv unlike me - resulted in me in tears.
After multiple phone calls I got given a £150 cex voucher as blackmail for not writing a review - which didn't even cover half of the price of my brand new £500 tv they smashed!
The company is now denying they ever did this removal in the first place when I have the texts, confirmation and bank transfers to prove it.
Shocking