Eco Beauty Med Spa Painless Waxing Hair Removal Aromatherapy

Eco Beauty Med Spa Painless Waxing Hair Removal Aromatherapy

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Nadia Alicia
Nadia Alicia
2021.08.08
I was booked with Gloria. I arrived for my appointment and she was not ready and asked me to wait. Then when she was finally ready 30 min later she asked me if it was my first time and then asked me to give a Google review. BEFORE I received any service. She then asked me again repeatedly during the service and after to give her a Google review. Extremely annoying. Getting waxed is uncomfortable enough, she didn't clean everything and I had to ask for her to clean the back. I did not feel that she was professional. The waxing does hurt less than usual but the customer service was annoying. Asking someone to give you a Google review is not a problem my issue was the amount of times I was asked before, during and after with a follow up text. So here is your review! Please learn from this experience. We come for a service, provide the service then kindly ask at the end. Look at the owner's response to my comment.. calling me childish nothing I said was childish I acknowledge that the service I received was not painful and I explained why I felt it was unprofessional. And attacking someone because they did not like the service they receive doesn't make the service any better. If other people received good experiences that's great I am someone who did not receive that same great experience and I am expressing it as I was asked to express my sentiments on Google review.
Reply from 2021.08.08
Dear Nadia, First of all, you booked your first waxing with us the first day we all salons spa reopened after eighteen months of been lockdown due to the pandemic. So many regular and new clients wanted their waxing done. In addition, that day, we have a technical issue with our Booking System that makes us double book some clients without knowing or any notification. In regards to your comments (You did not feel that I was professional), your lack of respect and childish/ immature behavior is 'UNACCEPTABLE' pure and simple, it would be a good idea to find the reasons why hundreds of satisfied clients who have mentioned countless times about my quality services and my professionalism, also find out the cause of why I was Awarded by the International Health Beauty & Wellness and Luxlife Awards 2021. I also noticed you already wrote many other reviews for some local restaurants here in Toronto, and again you always complain about something. It seems like wherever you go, you always complain about all our local business in Toronto.

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