Jose
2023.05.19
Beware
Placed an order and 8 days later still hasn’t been shipped. Tried to contact them and nobody answered the phone or several emails sent to sales and customer service. I will dispute the charges with my credit card company.
Hi Jose, we were recently made aware that our site and shopping cart and merchant account API had been modified to allow someone to siphon off the money from select orders, and wipe them from the logs. The result is that for the last 4-6 weeks, we have been losing (an undermined amount) orders and had no idea it was happening until angry customers either complained through our review system or online. Those complaints are piling in now and we are addressing them as fast as we can. It’s been a game
of whack-a-mole. We found a way to recover some of the orders and have been sending them out as fast as we can but recovering them has been slow going.
This was a really sophisticated hack and has severely hurt our business. Now that I see your name, we should be able to recover the order and if it hasn’t been sent, get it out to you tomorrow (Monday) afternoon.
We are really sorry this happened. The 3rd party company that approves the credit card transactions was not involved so there is no danger to our customers billing info, that info is encrypted and is not at risk.
I just realized I didn’t hit send on this message when it was written.