In order to remove the review, please report on the original platform as well!
Heather Mcgogy
2023.05.22
Hi Heather,
Thank you for taking the time to share your feedback. We're sorry to hear about your negative experience, however, we are unable to locate an order associated with your name in our records. To better understand and address your concerns, we kindly request that you provide us with more details about the issue you encountered. Unfortunately, the one-star review doesn't provide enough information for us to investigate and assist you effectively.
Your satisfaction is important to us, and we value the opportunity to make things right. We would appreciate it if you could provide us with the following information: the date of your purchase, the name on the order, and any specific details about the problem you encountered. With this information, we can look into the matter further and work towards a resolution.
Please feel free to reach out to our customer support team directly at support@crystalcloud9.cc with the requested details. We are committed to providing exceptional service and addressing any concerns promptly.
Thank you for your understanding, and we look forward to assisting you further.