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Do not ever sign up for subscription service ever. We had an emergency with our Great Dane and they refused to even see him! Why? -they have diagnostics and X-rays on site -at least that’s what we always were led to believe. They basically told us to go see an emergency vet. Why do we pay a monthly fee? We tried to get out of our contract as the experience was terrible. They would not let us and we don’t trust them at all. Will not return and we have been forced to continue to pay . Why also are you not allowed to go back with your pet into the room??? No vet has ever practiced this way.
Reply from 2023.04.24
Hi Kristin, we're sorry to hear about these challenges, and we'd like to follow up. Please email us at BanfieldCares@banfield.com with your full name, pet name along with the best way to reach you, so we can follow up with you directly.