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Zachary Schoppen
2023.07.05
Critical
Professionalism
Responsiveness
ERO Moving overpromised and underdelivered. They told us they would assemble our furniture and they did not, they switched the moving day on us last minute, broke multiple items and did not take responsibility for it, and refused to answer calls or texts including on moving day. There was no communication between the boss, Pedro, and the movers so even though Pedro had promised us multiple things, this was never communicated to the employees. Highly recommend finding a better moving company!
Dear Valued Customer,
We apologize for any inconvenience you experienced during your move with ERO Moving. We understand that damage claims were addressed on the day of your move, and we appreciate your cooperation in bringing them to our attention.
At ERO Moving, we take responsibility for any damages that may occur during the moving process. We strive to handle such claims promptly and professionally. We appreciate your feedback and will use it to improve our operations and ensure better communication within our team.
If you have any additional concerns or questions regarding your damage claim, please contact us directly. We are committed to resolving any outstanding issues to your satisfaction.
Best regards,
Pedro
ERO Moving LLC