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Angela Findlay
2023.07.18
Critical
Professionalism
Responsiveness
Value
I did not want to have to resort to making a review, but it seems that this may be the only way for me to get any response. We contacted Rhine Landscaping for a master plan of our new home around February 2023. Jay came and had a great conversation with us about what we wanted to do with our yard. It was determined that we would definitley benefit from a master plan being drawn up. We paid the fee and were told that a designer, Jackie, would come and do another walthrough to get us started. Jackie came by and discussed our home with us and we were told the plans were forthcoming and that they would be a draft that we could revise before any work would be done. We recieved the first draft on March 17th. We noticed that some items we discussed were missing and/or needed further clarificaton so we sent Jackie our concerns. Since then, we have called, sent emails, called again and months have gone by without a word about our master plan changes nor any discussion of getting started with any work. We finally requested a refund in June because we want to use the money to find another company to actually complete a master plan and have work done. So far we are getting nowhere. I would have appreciated if we were told up front that they were unable or unwilling to work with us. I loved the idea of a family business and thought we were going to get a nice product, but it feels like we have been forgotten. We paid for a master plan of our entire yard and thought we were working towards bringing the plan into fruition. We feel taken advantage of and would just like our money back so that we can start over somewhere else. We can only hope that this will actually result in a response.