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Chris Ward
Chris Ward
2022.03.05
Disappointing and very annoyed. Will not be using again. First time using B&J. Carpet ordering was fine - very helpful, and reasonably priced. However, once the lads arrived to fit the carpet, they have managed to dirty my other carpets, by walking across my muddy garden, and straight upstairs - No boot covers, nothing. I passed comment to the lads, moved both my cars so they didn't have to walk in the mud but they continued anyway. I have raised the complaint immediately with the store before writing this complaint, however in 30+ years of business this has apparently never been a problem. As a tradesman, and business owner - I would NEVER send engineers into someone's house without the correct boot covers (See my picture below) Its just common courtesy, to treat peoples homes with respect. You don't know what's on peoples shoes! Perhaps I am just funny like that? I deem it unacceptable. I am sure I am not the only person who asks people to remove shoes when entering their home in order to protect their carpets, and keep the comfort of their home - I understand injury/insurance complications but that's why boot covers are used.

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