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andian Ong
andian Ong
2023.07.08
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We had engaged PJDesignworks for our home reno, to coincide with the government’s Home Improvement Programme (HIP). Overall, we had an excellent relationship with Edwin (and Ah Peng), who were overseeing our renovation project (that included a complete overhaul of the kitchen, the installation of a dining room settee and a full-height shoe cabinet). Although there was some lapse in communication with the first ID team we initially was liaising with, Edwin and Ah Peng quickly came to assist us and made every effort to follow up conscientiously on the reno specifications and designs. Their service recovery was absolutely superb. Throughout the whole project, they were extremely responsive in all our communications, and went many extra miles to ensure the renovation was satisfactorily completed for us. As there was much coordination required, Edwin always tried his best to accommodate our schedule. A responsible and efficient ID, it was a pleasure working with him. Where certain things were not possible, Edwin took effort to explain why some requests could not be met, and always tried to find a solution for us. He even helped to connect us with a window specialist to solve our wall-leak issues even though it was outside of the renovation scope. PJDesignworks is indeed your go-to ID company for all your renovation needs at very reasonable and competitive price.

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