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Ericka Vanessa Fernandez
2023.08.12
not recommends
Things to be aware of with this seller
I came across this breeder on Instagram. I contacted him, as my family and I were interested in getting another Frenchie. He seemed like a reliable person. Fast forward one week. We did a video call, I actually chose a puppy and we made an agreement that I would pick him up a little later that same day with the full payment. I thought everything was set and we'd have a puppy by the evening. Unfortunately, he says that there's another family that's looking to get a puppy, and he can't guarantee I'll get the one we already agreed upon. He then calls me a little later and tells me he doesn't want to sell me anything. I'm still confused as to what happened, but at this point I could care less because obviously this person can't be taken at his word. Just beware when doing business with him, as his words and his actions may not be in sync.
Dear Erica,
I want to express my sincere apologies for the less-than-pleasant experience you had with us. Your feedback is critical, and I deeply regret any frustration our interactions may have caused you.
It's disappointing that your attempt to bring one of our puppies into your family led to dissatisfaction. We understand the significance of this decision and acknowledge that our process didn't align with your expectations.
At our core, we believe that acquiring a puppy establishes a meaningful, long-term relationship between breeders and owners. In this instance, specific concerns arose during the communication that led us to reevaluate the situation, and as a result, we made the difficult decision not to proceed.
I want to emphasize that we always intend to provide a positive and reliable experience to all potential puppy parents. We take great care in assessing the homes our puppies go to but also our interactions with prospective owners. Our decision to reconsider our agreement was driven by our commitment to the best interests of our puppies and the long-term relationship we like to cultivate with the new parents of our puppies.
Once again, I am genuinely sorry for any distress our choice caused you. Your feedback will aid us in refining our processes and communication to ensure a better experience for all involved. Please feel free to reach out directly if you have any further questions or anything else you'd like to discuss.
Thank you for considering us, and I hope you find the perfect furry companion for your family.
Warm regards,
Carlos Granada
(201) 988-8476