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vinyas rai
2023.08.15
Did KGL with advenchar, trek start date was on 3rd of Aug. We were offered worst possible food, torn sleeping bags, no hot water for drinking, no water dispenser. No camp lights.
Our issues started as soon as we landed in Srinagar with a slight change in itinerary. We were made to stay at sringar instead of sonmarg. Next day morning we got up and travelled for 3 hours and then we were served only bread as breakfast and made to trek.
Next surprise came when we were reaching the army camp. Our trek permission was taken with one of the participants as a trek lead. And the actual trek lead portrayed himself as cook. I strongly feel this is done to wash off responsibility in case of any issues. There was no name of advenchar or any one belonging to advenchar in the permit.
Same bread was repeated the next day. And the pack lunch was half cooked rice. The third day break was cornflakes. And one of the days we had got half cooked rotis that too 2 rotis per person.
In general there was no common tent, no water dispenser. If asked for hot water drinking the reply was "gas katham hojayenga". One out of 6 sleeping bags was torn, one without a zip.
Overall it's one of the worst experience. I would never in my life go with these guys. Moreover, we didn't even get a call from Swena to enquire about the trek.
Dear Vinyas,
Firstly, we want to extend our sincerest apologies for the negative experience that you had on the KGL trek. We at Advenchar strive to provide our customers with the best possible service and it is disheartening to hear that we did not meet your expectations.
We are deeply sorry to hear about the issues with the food, sleeping bags, and lack of amenities such as hot water and camp lights. We understand how these factors, especially when coupled with the challenges of a high-altitude trek, can affect one's overall experience.
Regarding the change in itinerary and the issue with the trek permit, we apologize for any confusion or inconvenience caused. We assure you that this was not done to evade responsibility. We will investigate this matter thoroughly to ensure that such miscommunication does not occur in the future.
Your feedback is invaluable to us as it helps us identify areas where improvements are needed. We have taken your comments seriously and are committed to addressing these issues promptly. We will ensure that the quality of food is improved, equipment is checked for damages before the trek, and proper amenities are provided at the campsites.
As for the lack of follow-up from our team post-trek, we sincerely apologize for this oversight. We value all our customers and their feedback, and it is certainly not our practice to neglect any concerns raised.
We understand that we cannot change your recent experience, but we would like to offer you a discount on your next adventure with us, in the hopes that we can provide you with the quality service that Advenchar is known for.
Once again, we deeply regret the inconvenience caused and appreciate your understanding. If you wish to discuss this further, please do not hesitate to contact us directly at hello@advenchar.com.
Best Regards
Team Advenchar