Aamir
2023.08.18
83y2rqa
Feedback about the Dc lane agency:
I was charged specifically for water marks on the bathroom sink/bathtub glass, blind replacement and stove glass cleaning. As evidenced to the previous agency (Trundlewood) that DC lane recently took over, the glass behind the stove and bedroom blinds needed replacing because they were already damaged. This was caught on camera when I took in the keys on the first day (I saw the flat for the first time when collecting the keys). I accepted the fee to get rid of the hard water marks.
DC lane confirmed that they had access to the inventory video - on the phone, after I had to call in because they ignored my three emails requesting whether Trundlwood had passed these videos on. I thought this was sinister. I'm confused why I was charged for already damaged items which need to be replaced for the next tenant due to being a hazard anyway i.e. broken glass and bent metal blinds are a hazard needing replacement. The oven did not even have markings on it, and they offered to replace it after I escalated it, but I found out how to use it without the markings so I did not bother to have this replaced.
However, I accepted the 'small fee' as outlined by the agency/landlord, because I am really not bothered to go back and forth. It makes me wonder what the point of the video as evidence was, if they were not going to refer to it. Feedbacking my comments to the landlord , and not following up with a response was not enough. I should really only be charged for a cleaning fee for the bathroom water marks and the 'small' deduction should of been reduced. However, I find it tedious to go back and forth with organizations from my experiences. It's nice to be transparent to your customers, on email as well as the phone. I don't appreciate Dan hanging up on me, as fed back to the manager already. I am sure an adult can regulate his emotions without having to run away, be fragile, and hang up from a difficult conversation regarding obtaining a final electrical meter reading for me as I moved out of the city - otherwise I would have taken care of this myself. I had to talk to the apartment manager to obtain this reading, as agency staff did not get back. I doubt he cut the phone accidentally because normally staff call back and apologize.
I've only known this agency because the old one left recently and transferred everything over. I am glad I don't have to talk to them again because they give me anxiety that the old agency did not give me.
Thanks to Sophie, and the other female staff for your customer service skills over the phone.