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Nationwide Van Lines, Inc.

Nationwide Van Lines, Inc.

nationwidevanlines.com

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Kimberley Zuver
Kimberley Zuver
2024.04.27
From Laurie to Von and his team—perfection on the East Coast (Naples, FL). Looking forward to unpacking in California! To give a more broad view of the process…my things were put into storage in FL and at some point were picked up by a different subcontracted carrier or two and made their way to Northern CA about 2.5-3 weeks later, with delivery on a Sunday evening. The truck that delivered my things was huge and had many other people’s stuff on it—all well sectioned off. They had to park in a Walmart parking lot and rent a UHaul to transport my stuff to the apartment I’d rented as the truck was way to large to swing turns and then to fit in the parking provided. The delivery guys were really kind and quick. It took about 3-4 hours to unload my things and bring them up to the 3rd floor. A few boxes and a couple pieces of furniture did arrive damaged. If your things arrive damaged it is important to take pictures of the outside of the boxes to show how they were damaged. I did not do this and had discarded the boxes, which means the damage reimbursement is less. The only thing that has been frustrating about the move is how long it has taken for the damage reimbursement check to arrive. Between that and some things arriving damaged, I changed the star rating from 5 stars to 4 stars. The process was started in the end of October and the reimbursement details were finally sent to their accounting department in the beginning of February. It is nearly April and I am still waiting - even though I’ve reached out every week or two. I’d love to be able to finally ‘close the door’ on the move. I’ll post an update when the check does arrive. UPDATE - The check finally arrived on April 25. So glad to finally close this chapter!
From Laurie to Von and his team—perfection on the East Coast (Naples, FL). Looking forward to unpacking in California! To give a more broad view of the process…my things were put into storage in FL and at some point were picked up by a different subcontracted carrier or two and made their way to Northern CA about 2.5-3 weeks later, with delivery on a Sunday evening. The truck that delivered my things was huge and had many other people’s stuff on it—all well sectioned off. They had to park in a Walmart parking lot and rent a UHaul to transport my stuff to the apartment I’d rented as the truck was way to large to swing turns and then to fit in the parking provided. The delivery guys were really kind and quick. It took about 3-4 hours to unload my things and bring them up to the 3rd floor. A few boxes and a couple pieces of furniture did arrive damaged. If your things arrive damaged it is important to take pictures of the outside of the boxes to show how they were damaged. I did not do this and had discarded the boxes, which means the damage reimbursement is less. The only thing that has been frustrating about the move is how long it has taken for the damage reimbursement check to arrive. Between that and some things arriving damaged, I changed the star rating from 5 stars to 4 stars. The process was started in the end of October and the reimbursement details were finally sent to their accounting department in the beginning of February. It is nearly April and I am still waiting - even though I’ve reached out every week or two. I’d love to be able to finally ‘close the door’ on the move. I’ll post an update when the check does arrive. UPDATE - The check finally arrived on April 25. So glad to finally close this chapter!
Reply from 2023.09.19
HI Kimberly, We appreciate your kind words. Thanks for sharing. Lets keep connected until you receive your shipment into California. We appreciate your business. Rick Customer Loyalty Team

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