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Diana Hodkinson
Diana Hodkinson
2023.09.24
Following on from my previous review, I forgot to add that I phoned Top Flight and asked to speak to the manager. I explained all the problems that I had had with the engineer sent to service my stairlift, and the fact that the remotes were not working. The man I spoke to,( I think that he was the owner of the company), seemed more interested in having his engineer back on site. Apparently they were in the process of moving premises that day. When I asked if he could send someone to sort out the remotes, he put the phone down on me! I then phoned back, but was told by the lady who answered, that he was unavailable. This was about 18 months ago. Why wait so long to post this negative review? I couldn't really be bothered until today, when I was told how much expensive, (and unnecessary) damage had been done by Top Flight's engineer's attempt to service my stairlift. If proof is needed, I am able to provide it.
Reply from 2023.09.15
Extremely disappointed by your false accusations about Top Flight Stairlifts, I have spoken to the engineer who carried out the work on your stairlift on 4th April 2022, and i have also checked the invoice you were given. He carried out a repair to the wiring on the barrier arm on the seat, no service was carried out and no other repair. Your false accusation that we damaged the P.C.B. is beyond belief, he never even stripped the carriage down to access the item. How you can make these extremely damaging accusations after 18 months is beyond belief. I suggest you remove these reviews immediately.

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