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Jonnza
Jonnza
2023.09.26
EDIT - the reason I wrote this review is because they have done absolutely nothing about this when I raised a formal complaint. They came onto respond to this Google review, and to that I say they removed me as a customer and engaged in emotional abuse saying that their nurses are not comfortable to be in a room with me. None of them complained until I complained about a nurse. This is so childish. I have not received an apology for their behaviour. I have got Botox here about 4 times. 2 of them were great, with excellent staff. One was a bit rude and did not treat me like a patient, more like an item in a factory line. Very rude and cutting attitude. The last time I went, the nurse was rude from the get go. She blinded me with a light over my face, and as I lay there blinded asking to remove the light for a minute, she said "I have 20 year experience of doing this and I need this light here, right now". Not true BTW. There is no need for the light for this procedure. Absolute shocking lack of care, and then lying to the patient about it. No apology, no sympathy. I asked to get up for a minute. She was not appropriately responsive to this but just ignored me and jabbed at my face with her fingers. I went to reception and politely asked that another person does the treatment. The receptionist got aggressive/defensive, and I was removed as a patient with a refund for services I had already paid for. I complained to management, and they started to bully me making accusations that the staff feel "unsafe" with me like I have done something to them. What is shocking is that they could just apologise. 2/4 of the nurses who treated me did not have adequate skills or sensitivity to work with people.
Reply from 2023.09.26
Hi, Jonnza! Customer service and customer satisfaction are of utmost importance to us. We apologize for the recent experience you had, as we aim to provide a first-class experience to each of our customers. We take your feedback seriously and will take steps to improve the quality of our customer service.

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