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Melaney Tkatch
2023.10.06
Ruined a jacket that went in for a minor belt loop repair. Came back with holes and a ripped lining. Will never come back and trust for care or repairs again. Would not recommend, stay away.
Hi Melaney, I am sorry to hear that your experience was not satisfactory. This outcome does not reflect the level of care and quality that we strive to provide to our customers. After conducting an investigation, we acknowledge that there was a misunderstanding on our part regarding the instructions. We believed this issue was resolved when the garment was collected, and we were under the impression that you were satisfied with the result. However, if you are still not completely satisfied with the outcome, please feel free to contact me directly at rachel@roses.co.nz. WE are committed to finding a resolution that will meet your expectations. Kind regards, Rachel@Rose's