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Mark Pener
2023.10.20
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Thirteen years ago, Denis and his crew replaced our old flat roof and a portion of a sloped roof with a white PVC roof. The work was very difficult. They had to lift a heavy machine up on the roof to cut through 4 or 5 layers of roofing—EPDM membrane, copper, tar, gravel, etc. I remember a one-foot square of the old roof in the dumpster weighing about 20 pounds. They also stripped old slate roofing from a portion of the adjacent sloped roof. Denis was very good at getting copper drip edge to match the existing on our historic home. The PVC roofing was put down with welded seams and vent pipes were all capped and caulked. The work was difficult, but the result was flawless. Fast forward to today, my wife noticed a small leak in our bedroom below the area with the flat roof. I called Denis, and he assured me that the roof has a lifetime warranty, and he immediately came out to my house to inspect the roof. I went up with Denis on to the roof and he checked all the seams which showed no delamination. The caulking on the vent caps was still in perfect shape. He had a rag and wiped down portions of the PVC trying to find a hole. The roof looked like it was in perfect shape after 13 years, and I was worried that this was going to be one of those issues that was going to be hard to diagnose. We spent a few minutes more chatting up on the roof and right when we were about to give up, he wipes down a small section and finds a hole which was smaller than a pencil eraser. I was never so happy to find a hole in my roof. Recently, we had a tree removed next to our house, and we both thought they may have dropped a branch that punctured the roof. He immediately patched the roof, and now we can embark on another 13 years with a worry-free roof over our heads. Thanks Denis!
Mark
Brookline, MA
Thank you for your detailed and positive review, Mark! We are thrilled to hear about your experience with our team 13 years ago. It sounds like our crew worked hard to replace your old flat roof, and we are glad to hear that the result was flawless. We appreciate your trust in our lifetime warranty and are always here to assist you with any issues that may arise. We are delighted that we could quickly identify and patch the small hole in your roof, ensuring you can enjoy another worry-free 13 years with our PVC roof. Thank you for choosing ID Flat Roof and for taking the time to share your feedback!