Behavioral Health Services of Arkansas

Behavioral Health Services of Arkansas

bhsarkansas.org

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Zsane Johnson
Zsane Johnson
2022.05.26
It took me 3 weeks to get an appointment here and before getting that appointment I had to fill out a new patient form online. In the packet, they asked why I’m seeking therapy and I explained thoroughly and then they called me back with the day and time to be there and told me Rene Simpson also known as Carlotta Simpson would be my therapist. When I arrived and started speaking with Rene, she did an assessment and only asked me yes or no questions from a sheet of paper. She didn’t ask me questions to go further in depth with that I was dealing with. She didn’t take the time to truly understand me as my therapist. She seemed one sided and not willing to be open minded during our first session. She was rude, continued to speak over me and stayed on her phone and computer the entire time I was with her. My session was supposed to last 2 hours and we didn’t even finish an hour before she told me she couldn’t help me. At this point I was frustrated and just wanted to speak with someone else or leave. Before leaving, I spoke with her supervisor and was able to provide the issue I was having with Rene, also my reasoning for coming to therapy in the first place. She was a lot more understanding and provided me with another appointment the same day with someone else. In my opinion, I didn’t have a great experience here. I didn’t get along well with Rene and feel as though she could’ve performed better and done her job. But I’m thankful to have another appointment the same day with someone else. Which is why I’ve given 2 stars. If you’re thinking of choosing this place, I personally believe there’s better choices.
Reply from 2022.05.27
Hello, unfortunately, the current demand for mental health services in our area is causing first appointments to be on average 4-6 weeks out. We are so sorry that your first therapist was not a good fit, but happy to know our supervisor was able to quickly get you in with another one of our therapists the very same day. We hope that she was able to resolve your concerns.

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