Behavioral Health Services of Arkansas

Behavioral Health Services of Arkansas

bhsarkansas.org

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amy lizabeth
amy lizabeth
2021.12.10
It's a pain to try to get an appointment, you have to listen to an entire recorded message with no options for an appointment then wait on hold just to say you'd like an appointment. If you speak with the doctor over tele-health, you will hang up with him and then have to call back up there for a follow-up appointment. It's been months since my daughter has talked to her therapist because the appointment is either canceled or no one takes the time to notify me that is has been changed from tele-health to in-person without asking me or her first. We've been using them for over a year and it has been less than ideal since we first started trying to see an actual doctor. The intake guy was great, the therapist is usually great, the doctor...I honestly can't say much about him since I've seen him over video about 3 times. I will say that the doctor and therapist do not seem to communicate with each other about the patient they're treating which is disappointing. The office staff in the location of doctor, the one time I had to deal with them in person were not friendly. They treated us both as a complete inconvenience, so much so that we ended up leaving the office and talking with the doctor via tele-health. One of the women even came out into the waiting room that we were sitting in to tell us that we were there too early. Then the doctor acted like I was in a hurry and needed the appointment to end soon, so he only spent 20 minutes of our scheduled 1 hour. I hate that a mental health facility can treat a patient poorly, but these people have. So much needs to be improved on, and most of it lies with the office staff. The 3 stars are solely based on the care received when NOT dealing with the office. The office itself doesn't meet the expectations of a 1-star review.
Reply from 2021.12.14
We are so sorry that you have had a difficult experience. Our director has been made aware of this and will be reaching out to you.

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