Behavioral Health Services of Arkansas

Behavioral Health Services of Arkansas

bhsarkansas.org

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Jennifer Ellis
Jennifer Ellis
2020.06.03
Update (scroll down for original review): after taking a break from mental health services, I resumed care with a different therapist at this clinic and the difference between her and my original therapist is like night and day. She is simply wonderful and is probably the first therapist I have clicked with in a long time. I look forward to speaking with her because I feel like she actually gets me and is interested in helping me unravel the reasons I react to my world in the way that I do. I only gave 3 stars because there are still so many issues with scheduling, particularly with the med doctor and with getting a nurse to call back in a timely fashion, which is less than desirable when you're struggling with a medication change or when life just takes a nosedive and you really need help. Original: Extremely disappointed with the services I received at Behavioral Health Services. The issues started when I first sent the request for services. I asked about a specific type of therapy but they assigned me to a therapist that didn't even offer that service. The therapist was very aloof, not remotely warm, and didn't seem interested in listening to me or helping me with any of my issues. She was noticeably watching the clock during my last visit with her and had the nerve to ask me when I wanted to come back as if I actually wanted to speak with her again. Their medical doctor was friendly and actually helpful but it was incredibly difficult to get an appt with him. I had to set an appt 30 days out after a medication change. The day of my appt, I got a call that the doctor was sick and would not be seeing me today. When they tried to reschedule, it was going to be another month before he had openings. Forget that, I will just go to my primary care physician.
Reply from 2019.10.28
We sincerely apologize for your experience. We are always happy to reassign therapists if the patient requests. We make every effort to ensure the best fit to meet patient needs.

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