Behavioral Health Services of Arkansas

Behavioral Health Services of Arkansas

bhsarkansas.org

In order to remove the review, please report on the original platform as well!
Cara Bartelme
Cara Bartelme
2019.10.09
It's been a full week since I left a message for the only person they have that can set up a new patient. Wednesday at 3pm I was told she had left for the day. Thursday at 2pm I was told she had left for the WEEKEND but that I could expect my message from Wednesday to be returned next Monday or Tuesday. It's Wednesday again and I haven't heard from them at all. I'm glad I found Chenal Family Therapy instead. Chenal emailed me back the same day I inquired, and I've had multiple calls AND emails from their new patient team making sure I've been helped. Perhaps there are extenuating circumstances that have prevented BHS from providing any sort of service, and I hope that's true. For me, it was extremely disappointing to be completely ignored when seeking help.
Reply from 2019.10.10
We are so sorry to hear you have had a negative experience and we appreciate you calling it to our attention. This certainly is not how we manage intakes. We are taking measures to ensure this is never an issue again. Please feel free to reach out to us directly if we can help address anything.

Email notifier

Reason

Comment