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QC Kinetix (Dublin)

QC Kinetix (Dublin)

qckinetix.com/columbus/dublin-oh

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Matthew Cook
Matthew Cook
2023.10.28
My 1st consultation at QC was on 6/15/2023. Kimberly briefly went over my paperwork and gave me a physical. I brought a disc of images, but she didn't look at those – just the written notes from various doctors. She said I was a good candidate for QC, explaining they don't approve just anyone for treatment. The treatment cost was HIGH. The contract I signed explained there could be complications, but after my visit, it seemed the most likely thing I had to lose was my money, not my health. On 6/21, I received the 1st round of injections from Kimberly. It HURT BAD. After 8-10 jabs total, I was shaking from all the adrenaline rushing through my body. My 2nd treatment was on 7/12 with Dr. Ray Teznor. He was confused about where to inject. Kimberly checked on us and was annoyed at Dr. Teznor’s confusion, saying the info he was looking for was already in my file. They both walked out of the exam room to discuss. Dr. Teznor re-entered alone, ready to go. Dr. Teznor said, “We can either inject you with 2 ccs or 4 ccs. 4 ccs will hurt more, but we’ve found that the more we inject, the better the results.” I told Dr. Teznor to do 4 ccs. Looking back, it's odd that I was the one tasked with deciding the appropriate amount. (Also, during the injections, instead of removing the hyperdermic needle caps with his fingers, Dr. Teznor bit them off with his teeth.) Afterwards, both my knees, particularly my left, swelled up to over twice their size. I could barely walk. My left calf was also starting to balloon. I developed a fever and chills. I was in EXCRUCIATING pain. I went to the ER. They found no infection and all blood cell counts were normal. The swelling, fever and chills persisted for days, so I called QC and spoke with Delica on 7/17. She advised me to get a test that day to ensure there were no blood clots in my leg. I went back to the ER. Results were negative. On, 7/19, Kimberly and Delica drained 50 CCs of fluid from my knee. No anesthetic. Kimberly told me the Columbus clinic called other QC clinics around the country -- even QC's owner -- because they'd never experienced anything like this. The owner stated this sort of thing can happen and we should not be alarmed. At this point, I got an MRI and found that I had a lateral femoral edema in my left knee from all the trauma. (To be clear, up until being treated at QC, I only had issues with the medial side of my left knee, not my lateral side and had NO edema.) On 8/4, I called QC to cancel treatment since it felt dangerous. I asked that the remainder of my deposit be refunded. On 8/9, Kimberly left a voicemail explaining that I was in no danger and that it was safe for me to continue treatment. She explained that I was just experiencing an acute inflammatory response. By 8/16, I’d received no refund agreement, so I texted QC, who said the owner would have an agreement to me by EOD 8/17. After texting and calling, sometimes to no response, it was not until 9/1, that I received a call from Dennis, the owner. He wanted me to continue treatment. I declined. He said he was willing to refund about ¾ of my money and would email some paperwork to sign. Included in the paperwork was a non-disparagement/release of liability agreement. I asked why this paperwork was necessary get the refund. Dennis said it was about reputation management and just to please not review QC poorly online. He processed the refund without me signing. He expressed it would not be fair to leave a review because my situation “was so unique - we haven't experienced that at all,” countering a lot of QC's previous statements. I’m still dealing with complications in my left knee that weren't there before being treated by QC. My condition is improving thanks to amniotic stem cell injections from The Alexander Center at half the price of what QC charges. I’ve dug into QC’s reviews around the country and found similar stories to mine, so I find it unusual -- given the number of patients QC has surely treated -- that negative Google reviews for this clinic are virtually non-existent.
My 1st consultation at QC was on 6/15/2023. Kimberly briefly went over my paperwork and gave me a physical. I brought a disc of images, but she didn't look at those – just the written notes from various doctors. She said I was a good candidate for QC, explaining they don't approve just anyone for treatment. The treatment cost was HIGH. The contract I signed explained there could be complications, but after my visit, it seemed the most likely thing I had to lose was my money, not my health. On 6/21, I received the 1st round of injections from Kimberly. It HURT BAD. After 8-10 jabs total, I was shaking from all the adrenaline rushing through my body. My 2nd treatment was on 7/12 with Dr. Ray Teznor. He was confused about where to inject. Kimberly checked on us and was annoyed at Dr. Teznor’s confusion, saying the info he was looking for was already in my file. They both walked out of the exam room to discuss. Dr. Teznor re-entered alone, ready to go. Dr. Teznor said, “We can either inject you with 2 ccs or 4 ccs. 4 ccs will hurt more, but we’ve found that the more we inject, the better the results.” I told Dr. Teznor to do 4 ccs. Looking back, it's odd that I was the one tasked with deciding the appropriate amount. (Also, during the injections, instead of removing the hyperdermic needle caps with his fingers, Dr. Teznor bit them off with his teeth.) Afterwards, both my knees, particularly my left, swelled up to over twice their size. I could barely walk. My left calf was also starting to balloon. I developed a fever and chills. I was in EXCRUCIATING pain. I went to the ER. They found no infection and all blood cell counts were normal. The swelling, fever and chills persisted for days, so I called QC and spoke with Delica on 7/17. She advised me to get a test that day to ensure there were no blood clots in my leg. I went back to the ER. Results were negative. On, 7/19, Kimberly and Delica drained 50 CCs of fluid from my knee. No anesthetic. Kimberly told me the Columbus clinic called other QC clinics around the country -- even QC's owner -- because they'd never experienced anything like this. The owner stated this sort of thing can happen and we should not be alarmed. At this point, I got an MRI and found that I had a lateral femoral edema in my left knee from all the trauma. (To be clear, up until being treated at QC, I only had issues with the medial side of my left knee, not my lateral side and had NO edema.) On 8/4, I called QC to cancel treatment since it felt dangerous. I asked that the remainder of my deposit be refunded. On 8/9, Kimberly left a voicemail explaining that I was in no danger and that it was safe for me to continue treatment. She explained that I was just experiencing an acute inflammatory response. By 8/16, I’d received no refund agreement, so I texted QC, who said the owner would have an agreement to me by EOD 8/17. After texting and calling, sometimes to no response, it was not until 9/1, that I received a call from Dennis, the owner. He wanted me to continue treatment. I declined. He said he was willing to refund about ¾ of my money and would email some paperwork to sign. Included in the paperwork was a non-disparagement/release of liability agreement. I asked why this paperwork was necessary get the refund. Dennis said it was about reputation management and just to please not review QC poorly online. He processed the refund without me signing. He expressed it would not be fair to leave a review because my situation “was so unique - we haven't experienced that at all,” countering a lot of QC's previous statements. I’m still dealing with complications in my left knee that weren't there before being treated by QC. My condition is improving thanks to amniotic stem cell injections from The Alexander Center at half the price of what QC charges. I’ve dug into QC’s reviews around the country and found similar stories to mine, so I find it unusual -- given the number of patients QC has surely treated -- that negative Google reviews for this clinic are virtually non-existent.
Reply from 2023.11.02
We're truly sorry to hear about your experience and the discomfort you've experienced. We strive to provide the best care possible and it's clear that we fell short in your case. We appreciate your feedback and are using it to help provide better care for all of our patients.

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