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Ryan Blackmore
2023.11.03
As an alteration specialist this location is overpriced and under-delivering. The service in multiple instances had been derogatory to the point of rude.
The pricing scheme is ridiculous compared to other drycleaners/alterations. Costs for small suit alts were barely proportional and in one case cost the value of the suit itself just to take up the sleeve.
Incredibly disappointing experience.
Hi Ryan,
I am sorry to hear that you had a less than satisfactory experience at Rose's.
We aim to offer the very best in customer service and quality and it is concerning to hear that you did not receive this level of service.
Our costs are based on the amount of work involved. It is important to us that our staff are paid a wage that reflects their skills and expertise, while considering the high cost of living in Auckland. This can sometimes lead to an alteration cost appearing out of alignment with the garment cost, especially when compared to garments manufactured in markets with vastly different cost structures.
Our records indicate your last visit was in July. If you have visited more recently, could you please provide the date and time of your visit, so that we can further investigate your customer experience with the staff involved.
Feel free to contact me directly at rachel@roses.co.nz. I look forward to hearing from you and addressing your concerns.