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Anna V
2023.11.17
Honestly, a little disappointed with this company. Product came fine and is great but unfortunately I received the same product at my child’s birthday and because it was just after 30 days, they wouldn’t accept a return even though it’s still packaged and untouched. I reached out to the company hoping for some empathy and understanding but was sent flat responses pointing to the T&Cs. And I understand that those are the T&Cs and I accept them as my fate, but I know had I purchased an item from stores like Baby Bunting, Kidstuff, even Bonds, they would have happily worked out a solution, even if it would have been store credit. I feel like companies selling children’s items should be a little more understanding and flexible than Jadrem Toys is. All I can say is it’s just a disappointing customer service experience. Again, the product and delivery were absolutely fine.
Hi Anna,
Thank you for reaching out and sharing your concerns. We appreciate your feedback.
You contacted us on the 13th of November, and we directed you to our return policy.
I looked into your order, and it was placed on Sunday, the 24th of September, and shipped on Monday, the 25th, by free shipping. It was delivered to you the next day, on Tuesday the 26th of September.
I'd like to clarify our return policy for you. We offer a 30-day change-of-mind policy to give our customers flexibility if they have second thoughts about their purchase. We understand that different companies may have varying policies; some offer a shorter 14-day window, while others might not provide any returns at all.
When you make a purchase with us, our terms and conditions clearly state that we do not accept returns after 30 days. This policy is in place to ensure fairness and consistency for all our customers.
In your case, if your friend purchased the same product and is still within the return period, they should be able to return it to the shop they purchased it from.
I'd also like to point out that the vast majority of our customers, as indicated by our reviews, are highly satisfied with our products and services. We always strive to do our best to meet our customers' expectations while maintaining transparent and consistent policies.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you and provide the best possible service.