Scandulous daylight robbers
Total SCAM! They give you a list to choose from as to why you wish to RETURN but then present you with a long paragraph that amounts to NO, but you can have 10% off your next order.
DO NOT WASTE your money or time on these SCAMMERS. Best to stick with Shein or even Temu. At least you can trust those 2 companies to demonstrate ingregity with their customers and honour ALL requests for returns/refunds made within the specified timeframe.