EdenMed Clinic by Dr. Sam

EdenMed Clinic by Dr. Sam

www.edenmed.co.uk

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Stacey Danville
Stacey Danville
2023.02.22
A very disappointing experience at the clinic with Dr. Sam overall. Back in May 2022 l was advised in my initial consultation that there would be a greater than 50% chance of my redness/flushing being significantly improved with BBL/Micro needling. Fast forward 10 months and l am now advised that it is possible that l will begin to see a benefit in the not too distant future. The treatment is complete and it did not work at all. So l am 2.5k down and nothing to show for it. My emails are now ignored as l have gone to another clinic, so l feel completely let down, disregarded, frustrated and upset at the treatment l have received. My one star is for Annie who is a wonderful human being who is left almost as disappointed as me in the lack of results. It took a lot for me to put my trust in Dr. Sam and it backfired mentally and financially.
Reply from 2023.02.25
Dear Stacey, firstly I'd once again like to express my regret that we weren't able to get the results at this stage that you were hoping for. I'd like to thank you for your feedback and apologise for my tardiness in getting back to you via email, which I hope you have now received and clarifies the position. Your experience highlights many important points and I'd like to thank you for allowing me this opportunity to comment on them. Firstly, all medical cosmetic treatments carry risks, which everyone contemplating treatment should be aware of. Particularly with Sciton BBL and other intense light therapies, there is a risk of superficial burning and pigmentary changes. These risks limit the intensity of treatment that can be done, as safety is our utmost priority. Secondly, BBL takes very many months and even years to fully effect the skin. Studies have shown benefit to DNA gene expression and improved skin function, that goes beyond what is visible on the surface of the skin. Therefore the effectiveness of BBL treatment, depending on the underlying skin issues, may last weeks, months or even years. Thirdly, I will go out of my way to try to get the results you're looking for and give my very best opinion based on my experience, medical knowledge and the scientific literature. However, I cannot guarantee a spefic outcome, though I'll do everything I can to try to acheive the outcome you're after. There's no hard sell of services and clients are free to decline treatment at any time. When booking an appointment online, please be sure to read the guarantee and refund policy. Lastly, thank you for your kind words regarding Annie, who is indeed a wonderful human being, an incredibly dedicated and talented practitioner and an empathic and professional colleague.

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