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Naz Sokmez
2021.09.23
Critical
Professionalism
Quality
Responsiveness
Our bike tour was cancelled due to rain. The morning of our tour we stopped in to see what the plan was, and I was told I would receive a substantial refund as the forecast was rain all day and we had decided to drive to each vineyard on the schedule. From that moment, I have received no communication after countless efforts of calling and emailing, and have not received any refund whatsoever. This was on July 17th, 2021. I have never left a bad review in my life, but because of the lack of communication and lack of professionalism this is my last resort. It's easy when things are going to plan to say how great it was- this experience has left me stunned. I do not recommend this company to anyone.