Josh
2023.12.04
MIS SOLD COVER
They Knowingly sold me insurance that would never be valid.
Some stuff arrived broken. I claimed, It was rejected on the basis that PSS had not packed nor unpacked it.
I packed it myself, and was not informed that I shouldn't. There is an insurance option that has a higher premium should you pack it yourself.
I was not offered that.
I was given one option.
Unpacking is not a service they offer.
And even if it was, PSS do not exist in New Zealand ( the destination) so any broken items to a shipment there would not be covered as soon as unpacked. As it would have been done by a different company.
So, in order for any broken items to be covered I would need to be superman and be able to see through solid objects, so I could make sure they were broken before unpacking.
I am not superman. Nor, is anyone else that I know, or know of.
So any insurance sold was mis sold.
Not to mention they mixed up the addresses when picking the shipment up, so they went to wiltshire, not london, to an address that doesn't exist. A mix of my pickup and contact addresses. And I had to then significantly alter my plans to work around their incompetence.
And my record player is very broken.
Other than that went without a hitch.
I would ask for a refund for the insurance. But that isn't going to cover the cost of fixing/replacing my record player.
All I want is to listen to the soothing sounds of Joni Mitchell's Big yellow taxi, with the familiar comforting crack. Or maybe a banger from bicep, the bass a little warmer as I brew my morning coffee.
But no. I am forced to listen to crisp, cold, characterless digital via Spotify as I research legal grounds on selling an insurance policy which by its own terms and conditions makes any claim void.
I jest. But I swear this is illegal. And I am quite cross.