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Bolarinwa
2023.12.18
Verified
Staying at this property is easily the worst decision I have made in my life. The front desk chubby female Oma, her rude manager ( a Yoruba lady) and the gateman David ( a man who had bleached his skin) all threatened me all because I chose to extend my stay by an extra day on Expedia (I didn’t even lodge much in the property, just needed a place to stay around family in Lekki till my flight back home). Only for me to be lied to persistently that the lekki room I booked and confirmed was in ikoyi. I thought this was very stupid! Because i made the same booking 2 days prior and i just extended the stay in lekki. The confirmation said stay in lekki. But blockhead Oma wouldn’t stop arguing that I booked ikoyi
And I needed to leave or be forced out. Yes she threatened me and said her manager will not be this nice. She eventually called the bleached block head gateman to interfere and get me and my stuff out of the room, even when I showed her confirmation of my stay for an extra night. She said I will have to go to ikoyi by force. It will not be well with all of you who ruined my trip
☹Cleanliness, staff & service, amenities, property conditions & facilities
Dear Valued Guest,We sincerely apologize for the challenges you faced during your recent stay at our property. We regret that your experience did not meet your expectations, and we would like to address the issues you raised.Firstly, we deeply apologize for any misunderstandings regarding your reservation and the location of your room. We understand the frustration this may have caused, and we are committed to investigating the matter further to ensure such errors do not occur in the future. Our goal is to provide accurate and reliable information to our guests, and we regret any inconvenience caused.Regarding the interactions with our staff, we take your feedback seriously. We do not condone any form of rudeness or threats, and we apologize if you felt mistreated. We will conduct a thorough internal review to address the specific concerns you mentioned about our front desk staff and the security personnel.We strive to provide excellent customer service, and your experience falls short of our standards. Rest assured that we will take immediate corrective action to prevent similar incidents in the future. We value your feedback as it helps us identify areas for improvement and enhance the overall guest experience.Once again, we apologize for the inconvenience and appreciate your understanding. If you have any further concerns, please do not hesitate to contact us directly. We are committed to making amends and ensuring that future guests do not encounter similar issues.Sincerely,Guest Relations Team