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Jessica Johnson
Jessica Johnson
2023.12.22
I’ve been taking my 2 vehicles to this location for years and when Earl was around it was great. Since the change in ownership, the customer service has gone downhill. I won’t be back after today. It took over 2 hours for a basic scheduled oil change (that I was on time for) and they were not helpful about a problem that arose. Additionally, while sitting in the waiting room I overheard them make several snide remarks about their customers when they would hang up the phone, which comes across as disrespectful. Overall, just disappointed at the direction their customer service has gone.
Reply from 2023.12.22
Jessica, thanks for the feedback and sorry that your visit was not a Five Star. We spoke with Brad and Americo, both of whom are our best customer service guys, and they did say that they had to adjust a little because the schedule was written around you dropping your vehicle off instead of waiting, which typically gives us a little more time. With our process and the inspection that we provide, an oil change service with tire rotation will take between 1.0-1.5 hours. Typically 1.5 on a European vehicle like yours. We put a lot of focus on service and doing things the right way. Sorry that your experience did not reflect that. If we can help in the future let us know.

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