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Kira Jayne
2023.12.24
If i could give 0 stars I would. I lived in a property for over a year (year contract) reported problems, some were solved, most weren’t, i’m surprised that I even had to report these issues as they should not have been issues to begin with. Electrical problems that was not solved, water bill was raised because we can a leak under the property, this was not solved even though we reported it. We moved in with bugs in the fridge, a leaky sink, serious mould that affected my health, I reported this and they told me to ventilate the property in December. The vents were fake and glued onto the wall, extractor fan was also fake. These people are not helpful. In the end, we had no choice but to seek help from the council, seek information on our rights and leave the property. They told me to leave the property as I found it and I took that seriously. They weren’t happy with how we left it, funny that. Avoid this agency if you can. Simply my advice. I now live happy in my new property and am great friends with my landlord. I don’t want a reply from them, simply giving my experience to help others.
Dear Kira - We understand you aren't interested in a reply, but for completeness and to allow others to reach a balanced view, we thought we should drop in a short note. We are sorry you didn't enjoy living at the property and you felt there were maintenance problems that werent dealt with. It's true that there were fake 'vents' stuck onto the wall of the living room at a low level made to look like air bricks. I checked our records and they have been there for many years, we think even prior to the current owners time. The cooker hood was a recirculating type often used where the cooker is not on an outside wall. The Landlord kindly allowed you to have pets at the property and sadly we did have to replace the carpets after you had left as they smelt very strongly of cat urine. Glad to hear you relationship with your new Landlord is very good.