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Tiffany F
2024.01.18
Beware the actions of this company made me very sick and almost sent me to the hospital. Refused a refund for inability to complete service as advertised. Bait and switch charges on invoicen
I hired Do My Laundry to wash my duvet with their ISO fragrance free wash, and disclosed I have diagnosed chemical fragrance allergies due to my disability. I was assured 3 times it would not be contaminated with fragrance before sending payment.
Invoice total was $24 more than what was listed when booking, and was provided to me last minute after taking my items and stating payment is required before delivery.
The item was returned to me completely saturated in chemical laundry fragrance which caused me to have a reaction. I cant have the item inside, and will likely have to dispose the duvet and purchase another. Since the item arrived at the end of the day, I will not have a blanket I can use tonight.
I have requested a refund which was personally denied by Henri who blamed me. They now refused to accept requests for a refund through TD bank so I will have to escalate this with regulatory agencies. This company is not able to provide the service they advertise and will screw you over the second they get a chance.
We will not be extorted